This policy is only about consumer health data, and only for the Washington My Health My Data Act. Our Privacy Policy at promom.ai/privacy-policy covers everything else we do with your information.
Who we are. ProMom Inc. support@promom.ai.
Who this is for. You, if you live in Washington, or if we collect your health data while you are in Washington.
1. The health data we collect, why, and how we use it
Everything below is data you choose to give us.
| What we collect | Why we collect it | How we use it |
|---|---|---|
| Your stage (trying to conceive, pregnant, postpartum) | It is the single thing that shapes your whole experience | Decide which tools, content, and reminders you see. Set the guidance Maia gives you |
| Your key dates (due date, first day of your last period, conception date, your baby's birth date) | To place you accurately in your journey | Work out your week, your cycle day, or your baby's age. Build your calendar and time your reminders |
| Cycle and fertility information (period logs, cycle length, ovulation, fertile window, spotting) | To map your cycle | Show your fertile window and cycle insights. Answer cycle questions |
| Pregnancy information (gestational week, trimester, high-risk status if you tell us) | To keep guidance accurate to your pregnancy | Deliver week-by-week guidance. Time screenings and appointment prompts on your calendar |
| Symptoms and logs (kick counts, contraction timings, feeds, sleep, diapers, growth, and other things you log) | Because you asked us to keep the log | Save your entries. Show your patterns and insights. Produce reports you can bring to a visit |
| Health questions you ask Maia, and the answers | To answer you | Generate a response. Keep your history so the conversation makes sense next time |
| Food, drink, and supplement checks (BellySafe and MealSense, including dietary preferences and restrictions) | To answer whether something is safe or suitable for your stage | Produce the check. Tailor meal suggestions |
| Your baby's information (birth date, feeds, sleep, diapers, growth, and any photos you add) | Because postpartum guidance is about your baby, not just you | Personalize feeding, sleep, and milestone guidance. Save your log |
| Appointment details from your calendar, if you connect your Google account | To bring your visits into one place | Show your appointments. Remind you. Help you prepare questions before a visit |
| How you use the app (the screens you open and the features you use) | To run the app and keep it working | Operate features you asked for. Find what is broken. Send you the reminders and updates you turned on |
| How your health details connect to what helps you, only if you turn on "Help improve ProMom" | To see which features actually help moms at each stage, so ProMom keeps getting better | Study, for example, whether a tracker helps pregnant users more than postpartum users. This runs only with your separate optional consent, asked in the app, and you can turn it off any time in Settings |
| Inferences we draw from all of the above (your current week, cycle day, fertile window, baby's age, personalized insights and reminders) | Because the raw dates are not the useful part | Drive your plan, your calendar, your reminders, and your insights |
We collect location information, including precise location if you grant your device's location permission, as described in our Privacy Policy.
We do not share your health data with anyone to advertise to you.
Anything else needs your say-so. If we ever want to collect a new category of health data, or use your health data for a new purpose, we will tell you first and ask for your consent before we do it.
2. Where your health data comes from
- From you. Almost all of it. What you tap, type, log, ask, and upload in the ProMom app.
- From your Google account, if you connect it. Calendar events you have chosen to sync, which may include your appointments.
We do not buy your health data. We do not receive it from data brokers, public databases, or marketing partners.
3. The health data we share
We share consumer health data with service providers that process it only on our instructions to provide ProMom's services: Google (Gemini) and Anthropic (Claude), which we access through Amazon Web Services, for our AI features. They are bound by written agreements, cannot use your data for their own purposes or to train AI models, and do not retain it after processing. The categories shared are the categories described in the collection section of this policy. Your name, email address, and account identifiers are never attached to what we send.
Washington counts it as "sharing" when health data goes to a third party or an affiliate. It does not count as sharing when health data goes to a processor, which is a company that handles it only for us, and only to deliver what this policy describes.
- Affiliates. ProMom Inc. is a single company, so there is nothing here to share with.
- Processors. The companies in the next section handle your health data as our processors, under contracts limiting them to the purposes described in this policy.
4. Who handles your health data
Affiliates
None.
Third parties
None.
Processors (companies that handle your health data for us)
| Category | Who | What they do with it |
|---|---|---|
| Cloud hosting | Amazon Web Services | Stores and runs ProMom |
| AI providers | OpenAI, Anthropic, Google, Amazon Web Services | Text and images you submit, which may include health information, are processed by these providers to generate a response. They are not permitted to use your data to train their AI models, and they do not keep your data after the response is generated |
| Product analytics | PostHog | Measures how ProMom is used so we can improve it. Your health details are included only if you turned on "Help improve ProMom." First-party only. Not connected to any ad network |
| Messaging and reminders | Customer.io | Sends your reminders and week-by-week updates |
| Subscription management | Adapty | Manages your subscription and entitlement. Receives no health details |
| Crash and quality reporting | Sentry, Shake | Diagnoses crashes and bugs. We scrub your health details on your device before any report is sent |
5. We do not sell your health data
We do not sell your consumer health data.
Washington requires a signed, specific authorization from you before anyone can sell consumer health data. We have not obtained one, because we do not sell it.
6. Your rights, and how to use them
You have these rights over your consumer health data. Using them is free, up to twice a year. You do not need to create a new account to use them.
Confirm and access
You can ask us to confirm whether we collect, share, or sell your health data, and to give you a copy of it. That copy includes a list of every third party and affiliate we have shared or sold your health data to, and an active email address or other online way to contact them.
How: email support@promom.ai.
Checking it is you
Before we act on a request we need to confirm it is really you. If we cannot, we may ask you for more information, and we cannot act until we can confirm your identity.
Turn off "Help improve ProMom"
If you said yes to helping us improve ProMom, you can take that back any time, on its own, without touching your account.
How: in the app, go to Settings > My Data and turn off "Help improve ProMom." From that moment we stop using your health details to study what helps moms, and the app works exactly the same.
Withdraw your consent, and delete your data
Everything in ProMom is built around your stage, and your stage is health data. Without your consent there is no ProMom to give you.
Withdrawing your consent and deleting your data are one action.
How: in the app, go to Settings > My Data and tap "Withdraw consent & delete my data." Or email support@promom.ai and we will do it for you.
When you do:
- We stop taking in new health data right away, and we stop using your health data to run your experience.
- Your account deactivates.
- We hold what we already have for 30 days so you can restore your account if you tapped by accident.
- At the end of those 30 days we irreversibly purge your data, and we tell our processors to delete it too. They are required to honor that.
- If any of your data sits in a backup, deleting it there can take longer, but never more than six months from the day we confirm your request.
Deleting the app from your phone is your call and you can do it whenever you like. On its own it does not delete your data, so use the button above if that is what you want.
Be treated fairly either way
We will not penalize you for using any of these rights. Withdrawing your consent ends your account, because ProMom cannot run without the health details you share. That is the withdrawal you asked for, not a punishment for asking. Saying no to "Help improve ProMom," or turning it off later, changes nothing about your experience.
Our timing
We answer within 45 days. If your request is complicated, or you have sent us several, we can take one more 45 days, and we will tell you why inside the first 45.
If we say no
You can appeal. Email support@promom.ai with the word "appeal" and we will look again, and write back within 45 days with our reasoning.
If we deny your appeal, you can complain to the Washington State Attorney General at https://www.atg.wa.gov/file-complaint.
7. Changes to this policy
If we change what we collect, why we collect it, or who handles it, we will update this policy and give it a new version number before the change takes effect. Where the law requires your consent for a new category or a new purpose, we will ask you first.
Change log
| Version | Date | What changed |
|---|---|---|
| chd-notice-v1 | August 14, 2026 | First version. |
8. Your permission for Maia
Maia, our AI answers feature, asks for your permission in the app before its first use. Nothing is sent to our AI service providers until you agree. You can withdraw that permission at any time by turning off Allow Maia in the app's Settings. To delete your account and your data, open Settings in the ProMom app and choose Delete my account.
Questions? support@promom.ai